Refund policy

Return and Refund Policy

Last Updated: December 2, 2025 Store Name: Rogue Products (https://www.google.com/search?q=rogueproducts1.myshopify.com)

Thank you for shopping with Rogue Products. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

1. Return Period

All returns must be postmarked within 30 days of the original purchase date.

2. Return Conditions (Eligibility)

To be eligible for a return, your item must meet the following criteria:

  • Product Condition: The item must be unused, unopened, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all seals and tags intact.

  • Proof of Purchase: You must provide the receipt or proof of purchase (order number).

Specific to Hair/Beauty Products (Salt Spray, etc.): Due to hygiene and quality control, products such as hair sprays, balms, and liquids must be returned with the original hygiene seal or tamper-proof wrapping unbroken and intact. Products that have been opened or used cannot be returned unless they are defective.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards.

  • Items marked as "Final Sale."

  • Products that have been opened, used, or damaged after delivery (unless defective).

4. Return Process

To return an item, please email us at paula@rogueproducts.co.uk to obtain a Return Merchandise Authorization (RMA) number.

  1. Email Us: Send an email with your Order Number, the item(s) you wish to return, and the reason for the return.

  2. RMA & Instructions: We will reply with an RMA number and detailed instructions on where to send your package.

  3. Ship the Item: Place the item securely in its original packaging, include your proof of purchase, and mail your return to the address provided in the RMA email.

Please Note: You will be responsible for all return shipping charges unless the return is a result of our error (e.g., you received a defective or incorrect item). We strongly recommend using a trackable method to mail your return.

5. Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 7 business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank.

6. Exchanges

If you wish to exchange an item for a different product, simply follow the return process above for the unwanted item, and place a new order for the desired item.

7. Defective or Incorrect Products

If you received a defective or incorrect item, please contact us immediately at paula@rogueproducts.co.uk with details of the product and the defect/error. We will arrange for a free return shipping label and either send a replacement or issue a full refund immediately.

Contact Us

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us:

Email: paula@rogueproducts.co.uk